Anggraeni, R., F. Alzami, A. Nurhindarto, S. Budi, R. A. . Megantara, I. Rizqa, and M. Muslih. “Clustering IT Incidents Using K-Means: Improving Incident Response Time in Service Management”. Sinkron : Jurnal Dan Penelitian Teknik Informatika, vol. 9, no. 2, June 2025, pp. 936-47, doi:10.33395/sinkron.v9i2.14822.