SAPHIRA, R. E. V.; SUHENDRA, C. D. .; INDRAYANI, L. . Customer Complaint Classification at PT Pos Indonesia Manokwari Using Naive Bayes and Random Forest. Sinkron : jurnal dan penelitian teknik informatika, [S. l.], v. 10, n. 3, p. 1319-1329, 2026. DOI: 10.33395/sinkron.v10i3.16280. Disponível em: https://www.jurnal.polgan.ac.id/index.php/sinkron/article/view/16280. Acesso em: 26 aug. 2026.