ANGGRAENI, R.; ALZAMI, F.; NURHINDARTO, A.; BUDI, S.; MEGANTARA, R. A. .; RIZQA, I.; MUSLIH, M. Clustering IT Incidents Using K-Means: Improving Incident Response Time in Service Management. Sinkron : jurnal dan penelitian teknik informatika, [S. l.], v. 9, n. 2, p. 936-947, 2025. DOI: 10.33395/sinkron.v9i2.14822. Disponível em: https://www.jurnal.polgan.ac.id/index.php/sinkron/article/view/14822. Acesso em: 8 oct. 2026.