Nugraha, Dian Rachmat, Widya Lelisa Army, and Tutik Rahayu. “Pengaruh Kualitas Pelayanan Dan Komunikasi Terhadap Kepuasan Nasabah Bank BNI Karawang ”. Jurnal Minfo Polgan 14, no. 2 (August 6, 2025): 2079-2086. Accessed June 6, 2026. https://www.jurnal.polgan.ac.id/index.php/jmp/article/view/15111.