NUGRAHA, D. R.; ARMY, W. L. .; RAHAYU, T. . Pengaruh Kualitas Pelayanan Dan Komunikasi Terhadap Kepuasan Nasabah Bank BNI Karawang . Jurnal Minfo Polgan, [S. l.], v. 14, n. 2, p. 2079-2086, 2025. DOI: 10.33395/jmp.v14i2.15111. Disponível em: https://www.jurnal.polgan.ac.id/index.php/jmp/article/view/15111. Acesso em: 6 jun. 2026.